Investigations
| Date | Investigation | Our finding | Sanction imposed | Related documents |
|---|---|---|---|---|
| Jun 2024 | ANZ Deceased estates (CX18157) | Non-compliant | Naming | – Findings and Sanction – Media release |
| Jun 2024 | Deceased estates (CX18158) | Non-compliant | Formal warning | – Findings and Sanction |
| Jun 2024 | Westpac branch closure (CX16004) | Non-compliant | Naming | – Findings and Sanction – Media release |
| May 2022 | Disclosures, complaints and supporting customers (CX6212) | Non-compliant | Formal warning | – Findings and Sanction – Good practice guidance |
| Apr 2022 | Disclosures for guarantors (CX4423) | Non-compliant | Formal warning | – Findings and Sanction – Good practice guidance |
| Apr 2021 | ME Bank customer communication (CX6933 ) | Non-compliant | Naming | – Findings – Sanction – Good practice guidance |
| Sep 2020 | Bendigo Bank debt collection (CX3998 ) | Non-compliant | Naming | – Findings – Sanction – Good practice guidance |
| Aug 2020 | Complaints handling (CX4213) | Non-compliant | None | – Findings – Good practice guidance |
| Aug 2020 | Complaints handling (CX4242) | Non-compliant | None | – Findings – Good practice guidance |
| Jun 2020 | Lending responsibly (CX4613) | Non-compliant | None | – Findings – Good practice guidance |
| Jun 2020 | Financial difficulty (CX4623) | Non-compliant | None | – Findings – Good practice guidance |
| Mar 2020 | Lending responsibly (CX4371) | Non-compliant | Formal warning | – Findings and Sanction – Good practice guidance |
| Mar 2020 | Complaints handing (CX4530) | Non-compliant | None | – Findings – Good practice guidance |
| Mar 2020 | Providing information (CX5991) | Non-compliant | None | – Findings – Good practice guidance |