The BCCC’s role

The BCCC monitors banks to make sure that they are following the Code. Our aim is to help banks lift their standard of service, giving customers a better banking experience.

If you have been financially impacted by the COVID-19 (coronavirus) outbreak, the first step is to contact your bank. If you find yourself in a dispute with your bank about a request for assistance, you can also contact the Australian Financial Complaints Authority (AFCA) for help.

If you want to let the BCCC know about a possible Code breach, you can report an issue using our online form.


BCCC response

The BCCC has issued a Media Release setting out its response to the COVID-19 situation.


Getting help for financial difficulty

If you’re having financial difficulties or can’t make your loan repayments due to COVID-19, contact your bank.

The Australian Banking Association (ABA) has announced that banks stand ready to support customers and if anyone is in need of assistance, they shouldn’t wait but come forward as soon as possible.

Australian Banking Association – detailed information about financial difficulty support available.

Support for small businesses

Further information about support for small business customers is available on the ABA’s website:

Australian Banking Association support for small business


Temporary COVID-19 changes to the Banking Code of Practice

On 25 June 2020, the Australian Banking Association announced it has made temporary changes to the Banking Code of Practice to reflect the fact that the COVID-19 pandemic may temporarily affect the provision of banking services.

The temporary changes have been approved by ASIC.

Read the Banking Code here.