Findings

De-identified Findings from the BCCC’s investigations and targeted inquiries and good practice guidance

BCCC Finding CX3998 - Debt Collection | Financial difficulty | Complaints handling | Fair and reasonable conduct | Staff training

BCCC Finding CX3998

BCCC Finding CX4242 - Complaints handling | Fair and reasonable conduct

BCCC Finding CX4242

BCCC Finding CX4213 - Complaints handling | Fair and reasonable conduct

BCCC Finding CX4213

BCCC Finding CX4623 - Financial difficulty | Complaints handling | Fair and reasonable conduct | Staff training

BCCC Finding – CX4623

BCCC Finding CX4613 - Provision of credit | Financial difficulty | Fair and reasonable conduct

BCCC Finding CX4613

BCCC Finding CX4371 - Financial difficulty | Complaints handling | Fair and reasonable conduct

BCCC Finding CX4371

BCCC Finding CX5991 - Copies of documents | Fair and reasonable conduct

BCCC Finding CX5991

BCCC Finding CX4530 - Complaints handling | Fair and reasonable conduct

BCCC Finding CX4530