Findings
Findings from the BCCC’s investigations and targeted inquiries and good practice guidance
BCCC Finding CX6933 - Timely clear and useful communication | Fair and reasonable conduct
BCCC Finding – CX6933
BCCC Finding CX3998 - Debt Collection | Financial difficulty | Complaints handling | Fair and reasonable conduct | Staff training
BCCC Finding CX3998
BCCC Finding CX4242 - Complaints handling | Fair and reasonable conduct
BCCC Finding CX4242
BCCC Finding CX4213 - Complaints handling | Fair and reasonable conduct
BCCC Finding CX4213
BCCC Finding CX4623 - Financial difficulty | Complaints handling | Fair and reasonable conduct | Staff training
BCCC Finding – CX4623
BCCC Finding CX4613 - Provision of credit | Financial difficulty | Fair and reasonable conduct
BCCC Finding CX4613
BCCC Finding CX4371 - Financial difficulty | Complaints handling | Fair and reasonable conduct
BCCC Finding CX4371
BCCC Finding CX5991 - Copies of documents | Fair and reasonable conduct
BCCC Finding CX5991
BCCC Finding CX4530 - Complaints handling | Fair and reasonable conduct
BCCC Finding CX4530