If you believe that a bank has broken one or more of the promises in the Code, we encourage you to report the issue to us.

The Committee collects information about potential Code breaches to improve banks’ practices – not to get a specific outcome for an individual customer. For example, if you want compensation, an apology, or for your problem to be fixed – you should instead make a complaint to your bank or the Australian Financial Complaints Authority.

As part of our role making sure banks follow the Code, we may decide to investigate specific concerns. For more information about how we use the information you share with us please visit ‘When a bank breaches the Code’.