Raise a concern about a bank

Before completing this form, please read Raise a concern.

If you need help with raising your concern, please email [email protected] or call 1800 931 678 and ask to speak with the Code team.

To speak with us in a language other than English, please call the Translating and Interpreting Service (TIS) on 131 450. Give the service our contact number, 1800 931 678, and ask to speak with the Code team.

You can raise your concerns without providing your contact details.

But if you do not provide your contact details, it may limit our ability to look into your concern. Furthermore, we will not be able to ask you for more information if we need it or provide you with an update.

We can only consider concerns about obligations in the Banking Code of Practice relating to banks that subscribe to the Code.

Read more about what we can consider and can’t consider.

Important: We cannot mediate, provide a resolution to, or provide compensation for your concern. Our role is to monitor and address breaches of the Banking Code of Practice. For a resolution, please report it directly to the bank or to the Australian Financial Complaints Authority (AFCA), which offers free and independent dispute resolution services for financial complaints.