The Committee

What we do

To improve banks’ code compliance and service standards, we:

• examine banks’ practices
• identify current and emerging industry-wide problems
• recommend improvements to bank practices
• consult with stakeholders and the public, and keep them informed.

In 2019-20, our strategic priorities are to:

• Monitor and investigate banks’ compliance with the Code.
• Improve practices and outcomes for customers.
• Build strong relationships with consumer, small business and agribusiness advocacy groups.
• Lead the transition to a revised Code.

Our business plan sets out the work we will do this year to achieve our strategic priorities, including to:

• focus on the new protections for customers experiencing vulnerability, small businesses and farmers
• monitor compliance with the financial difficulty, guarantees and direct debit obligations
• engage with key consumer, small business and farming stakeholders
• assess banks’ transition to the 2019 Code, and
• conduct data collection activities.

Committee secretariat

The Committee’s day-to-day work is supported by a secretariat at the Australian Financial Complaints Authority. The secretariat provides operational and administrative support under a service agreement between the Committee, the Australian Banking Association and AFCA. This agreement protects the independence of the Committee’s governance, processes and decision-making.

Meet the members of our Committee.

Learn about the Charter that sets out our role, functions and powers.

Learn about how we monitor and enforce banks’ compliance with the Code.

Read our annual reports on Code compliance results and the Committee’s monitoring activities.

The Committee was formerly known as the Code Compliance Monitoring Committee or CCMC. The CCMC monitored compliance with the 2004 and 2013 versions of the Code. The BCCC has the power to monitor compliance with the 2019 Code and these earlier versions of the Code. Copies of the CCMC’s reports are available in a CCMC Archive.