Bank customers

The Banking Code of Practice is a set of promises about how banks will behave when dealing with you, the customer.

Banks that have adopted the Code have committed to behaving fairly, reasonably and ethically at all times. The Code also gives you specific rights in different situations - for example, if you have applied for a loan or are experiencing financial difficulty. The Code is part of the bank’s contract with you as a customer.

The Banking Code Compliance Committee monitors banks to make sure that they are following the Code. Our aim is to help banks lift their standard of service, giving customers a better banking experience. If a bank breaks its promises to you, contact us - we may be able to investigate your concern and work with the bank to fix the issue so that other customers aren’t affected in future.

Banks that have [adopted the Code][link to page with list of Code subscribers] have committed to behaving fairly, reasonably and ethically at all times. The Code also gives you [specific rights][link to page: Your rights under the Code] in different situations – for example, if you have applied for a loan or are experiencing financial difficulty. The Code is part of the bank’s contract with you as a customer.

The [Banking Code Compliance Committee][link to page: About the Committee] monitors banks to make sure that they are following the Code. Our aim is to help banks lift their standard of service, giving consumers a better banking experience. If a bank breaks its promises to you, [contact us][Link to page: When a bank breaches the Code] – we may be able to investigate your concern and work with the bank to fix the issue so that other consumers aren’t affected in future.

Your rights under the Code

Find out about some of the most important consumer rights in the Code.

When a bank breaches the Code

Learn what the Committee can do when a bank breaks its promises – and who else can help if you have a complaint.

Other help for bank customers

Find links to other organisations that can help with banking and financial issues.

The Banking Code of Practice

Read the plain English Code in full.

Banks that have adopted the Code

See a list of the banks that have adopted the Code