The Banking Code of Practice is a set of promises about how banks will behave when dealing with you, the customer.

Banks that have adopted the Code have committed to behaving fairly, reasonably and ethically at all times. The Code also gives you specific rights in different situations – for example, if you have applied for a loan or are experiencing financial difficulty. The Code is part of the bank’s contract with you as a customer.

The Banking Code Compliance Committee monitors banks to make sure that they are following the Code. Our aim is to help banks lift their standard of service, giving customers a better banking experience. If a bank breaks its promises to you, contact us – we may be able to investigate your concern and work with the bank to fix the issue so that other customers aren’t affected in future.