The Banking Code of Practice is a set of promises about how banks will behave when dealing with customers, including small business customers and farmers. If you run a small business or agribusiness, you have important rights under the Code – particularly when applying for a loan, borrowing, defaulting or experiencing financial difficulty.

The Banking Code Compliance Committee monitors banks to make sure that they are following the Code. Our aim is to help banks lift their standard of service, giving small business customers a better banking experience. If a bank breaks its promises to you, contact us – we may be able to investigate your concern and work with the bank to fix the issue so that other small businesses and farmers aren’t affected in future.