Small Business and farmers

The Banking Code of Practice is a set of promises about how banks will behave when dealing with customers, including small business customers and farmers. If you run a small business or agribusiness, you have important rights under the Code - particularly when applying for a loan, borrowing, defaulting or experiencing financial difficulty.

The Banking Code Compliance Committee monitors banks to make sure that they are following the Code. Our aim is to help banks lift their standard of service, giving small business customers a better banking experience. If a bank breaks its promises to you, contact us - we may be able to investigate your concern and work with the bank to fix the issue so that other small businesses and farmers aren’t affected in future.

Your rights under the Code

Find out about some of the Code’s most important rights for small business consumers and farmers.

Your rights under the Code

When a bank breaches the Code

Learn what the Committee can do when a bank breaks its promises – and who else can help if you have a complaint.

When a bank breaches the Code

Other help for small business and farmers

Connect with other organisations that can help with banking and financial issues.

Other help for small business and farmers

The Banking Code of Practice

Read the plain English Code in full.

The Banking Code of Practice