shakima
leady
2. Ensuring all AFCA decisions consider what is fair in all circumstances
Status: On track for completion in 2023
Existing work underway
3. Not advocating or acting in a manner that compromises impartiality
Status: On track for completion in 2024
Existing work underway
4. Addressing poor conduct by some paid advocates
Status: On track for completion in 2023
Existing work underway
5. Improving transparency of timeliness and better managing timeliness expectations
Status: On track for completion in 2024
Existing work underway
6. Complaints from sophisticated or professional investors
Status: On track for completion in 2022
Existing work underway
7. Ensuring funding model design does not disincentivise firms from defending complaints
Status: On track for completion in 2022
Existing work underway
8. Improving transparency of AFCA fees and the services and activities they fund
Status: On track for completion in 2022
Existing work underway
9. Enhancing visibility, accessibility and independence of the forward-looking review mechanism
Status: On track for completion in 2023
New project
10. Improving visibility of the Independent Assessor to all parties to a complaint
Status: On track for completion in 2022
New project
11. Consulting on AFCA Approaches prior to finalisation to identify unintended consequences
Status: On track for completion in 2023
New project
12. Systemic issues that have been referred to ASIC or another regulator
Status: On track for completion in 2022
Existing work underway
13. Improving transparency of systemic issues in public reporting
Status: On track for completion in 2022
Existing work underway
14. Amending legislation to no longer require authorised credit representatives to be AFCA members
Status: Legislative change required
New project
accy