Inquiries

Inclusivity, accessibility and vulnerability follow up inquiry

A follow-up inquiry examining the progress banks had made on practices for meeting obligations for inclusivity, accessibility and vulnerability.

Guarantees follow up inquiry (August 2023)

A follow-up inquiry examining the progress banks had made on practices for managing guarantees.

Small business workshop (October 2023)

A collaborative workshop examining issues and solutions for financial difficulty among small businesses.

Management of deceased estates (June 2023)

An inquiry examining the good and bad practices of banks in managing deceased estates.

Bank’s compliance with inclusivity, accessibility and vulnerability (Part 4) obligations (December 2021)

An inquiry examining the banks’ compliance with Part 4 of the Banking Code of Practice.

Bank’s compliance with guarantee obligations (August 2021)

An inquiry examining the banks’ compliance with the guarantee obligations under the Banking Code of Practice.

Building organisational capability: How bank can improve compliance with the Banking Code of Practice and deliver better customer outcomes (February 2021)

A report providing guidance to banks on how to build organisational capability to improve compliance with the Banking Code of Practice.

Banks’ transition to the 2019 Banking Code of Practice (November 2019)

An inquiry examining the banks’ transition to the new Banking Code of Practice and steps taken to ensure compliance with the Code.