Guidance Notes

Guidance Notes set out the BCCC’s expectations for how banks should comply with the Code and BCCC requirements

COVID-19 Special Note and complaints delays

Guidance Note No. 3: COVID-19 Special Note – Complaints handling timeframes and customer notifications

Breach identification and reporting

Guidance Note No. 1: Breach Identification and Reporting

Fair reasonable and ethical behaviour

Guidance Note No. 2: Clause 10 – fair, reasonable and ethical behavior