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Bank customers
Bank customers
Your rights under the Code
Other help for bank customers
When a bank breaches the Code
Small Business and farmers
Small Business and farmers
Your rights under the Code
Other help for small business and farmers
Small Business and Agribusiness Advisory Panel
When a bank breaches the Code
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Our monitoring program
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The BCCC’s Reports, Guidance Notes, Operating Procedures, and Strategy and Business Plans.
Reports
BCCC Inquiry: Banks’ transition to the 2019 Banking Code of Practice
BCCC Report: Compliance with the Code of Banking Practice 2018–19
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Guidance Notes
Guidance Note No. 2: Clause 10 – fair, reasonable and ethical behavior
Guidance Note No. 1: Breach Identification and Reporting
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BCCC submission to ASIC complaints handling consultation
Strategy and Business Plans
BCCC Business Plan 2019-20
BCCC Strategic Plan 2018-21
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BCCC Quick Reference Guide
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Operating Procedures
