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Bank customers
Bank customers
Your rights under the Code
Other help for bank customers
When a bank breaches the Code
Small Business and farmers
Small Business and farmers
Your rights under the Code
Other help for small business and farmers
When a bank breaches the Code
Banks
Banks
Improving practice
Our monitoring program
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The BCCC’s Reports, Guidance Notes, Operating Procedures, and Strategy and Business Plans.
Reports
BCCC Inquiry: Banks’ transition to the 2019 Banking Code of Practice
BCCC Report: Compliance with the Code of Banking Practice 2018–19
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Guidance Notes
Guidance Note No. 2: Clause 10 – fair, reasonable and ethical behavior
Guidance Note No. 1: Breach Identification and Reporting
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Submissions
BCCC submission to ASIC complaints handling consultation
Strategy and Business Plans
BCCC Business Plan 2019-20
BCCC Strategic Plan 2018-21
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Quick reference guide
BCCC Quick Reference Guide
Operating Procedures
Operating Procedures
