After two years, we are pleased to be holding our Forum again this year.

The theme of the Forum in 2022 is ‘Keeping customers at the core.

It will feature a range of thought-provoking speakers, insightful panel discussions and important updates on the BCCC and its work.

The details

17 October 2022, 8:30am – 4pm  (AEDT)

The Foundry at Commonwealth Bank of Australia
Ground floor, 1 Locomotive Street
South Eveleigh, NSW, 2015 

Register your attendance now to make sure you don’t miss out. 

Online attendance: We are live-streaming the Forum. Online attendance is open to all and registration will remain open until the end of the Forum.

In-person attendance: Attendance is limited to people who received an email invitation, and registration closes Thursday 13 October at midday. 

The agenda


8:30 am

Doors open and registration

9:00 am

Forum opening, including Welcome to Country
Master of Ceremonies (MC)

Uncle Allen Murray – First Nations Elder

9:15 am

Opening Address
Ian Govey AM – Chairperson
Banking Code Compliance Committee 

9:30 am

Keynote Address, ‘Changing customer outcomes by design’
Angus Sullivan – Group Executive, Retail Banking Services
Commonwealth Bank of Australia

10:00 am

Response to the BCCC review
Prue Monument – CEO
Banking Code Compliance Committee 

10:30 am

Morning tea (food and drinks provided)

11:00 am

Interview and Q&A with The Hon. Anna Bligh AC
The Hon Anna Bligh AC – CEO
Australian Banking Association 

Anne O’Donnell (Facilitator) – Industry Representative
Banking Code Compliance Committee 


Panel discussion and Q&A – Accessibility and vulnerability
Cat Newton (Facilitator) – Consumer Representative
Banking Code Compliance Committee 

Natalie Cameron – Lead Ombudsman, Banking & Finance
Australian Financial Complaints Authority 

Rachna Bowman – Financial Counsellor
South East Community Link

Sharon Edwards – Financial Counsellor
Indigenous Consumer Assistance Network

12:15 pm

Lunch (food and drinks provided) 

1:00 pm

Updates from ASIC, AUSTRAC and AFCA
Sarah Court – Deputy Chair
Australian Securities and Investments Commission 

Peter Soros – Deputy CEO
Australian Transaction Reports and Analysis Centre 

David Locke – CEO
Australian Financial Complaints Authority

2:00 pm

Panel discussion and Q&A – Small Business and Agribusiness
Gary Goldberg – CEO
Rural Financial Counselling Services

Helen Davis – General Manager
Small Business Debt Helpline

Ross Leggett – CEO
Rural Solutions Queensland Inc

Denis McMahon – Senior Solicitor
Farm & Rural Legal Service

2:45 pm

Afternoon tea (food and drinks provided) 

3:15 pm

Guest speaker Mirea Raaijmakers on Behavioural Insights
online presentation live from The Netherlands)

3:45 pm

Closing remarks
Prue Monument – CEO
Banking Code Compliance Committee 

4:00 pm


*All times are in AEDT

We look forward to welcoming you at the BCCC’s 2022 Forum. 

Banking Code Compliance Committee