Banking Code Compliance Committee Forum 2022 - The Banking Code Compliance Committee

We held our first BCCC Forum in two years, on 17 October 2022, hosted by CBA in Sydney.

The theme of the Forum was ‘Keeping customers at the core’ and featured a range of thought-provoking speakers, insightful panel discussions and important updates on our work.

Thank you to the speakers and attendees who joined us in Sydney or virtually.

We have published resources used as part of the presentations below, where these are available.

Time*

8:30 am	Doors open and registration
9:00 am	Forum opening, including Welcome to Country Master of Ceremonies (MC) Uncle Allen Murray – First Nations Elder
9:15 am	Opening Address Ian Govey AM – Chairperson Banking Code Compliance Committee
9:30 am	Keynote Address, ‘Changing customer outcomes by design’ Angus Sullivan – Group Executive, Retail Banking Services Commonwealth Bank of Australia
10:00 am	Response to the BCCC review Prue Monument – CEO Banking Code Compliance Committee
10:30 am	Morning tea (food and drinks provided)
11:00 am	Interview and Q&A with The Hon. Anna Bligh AC The Hon Anna Bligh AC – CEO Australian Banking Association Anne O’Donnell (Facilitator) – Industry Representative Banking Code Compliance Committee
11:30am	Panel discussion and Q&A – Accessibility and vulnerability Cat Newton (Facilitator) – Consumer Representative Banking Code Compliance Committee Natalie Cameron – Lead Ombudsman, Banking & Finance Australian Financial Complaints Authority Rachna Bowman – Financial Counsellor South East Community Link Sharon Edwards – Financial Counsellor Indigenous Consumer Assistance Network
12:15 pm	Lunch (food and drinks provided)
1:00 pm	Updates from ASIC, AUSTRAC and AFCA Sarah Court – Deputy Chair Australian Securities and Investments Commission Peter Soros – Deputy CEO Australian Transaction Reports and Analysis Centre David Locke – CEO Australian Financial Complaints Authority
2:00 pm	Panel discussion and Q&A – Small Business and Agribusiness Gary Goldberg – CEO Rural Financial Counselling Services Helen Davis – General Manager Small Business Debt Helpline Ross Leggett – CEO Rural Solutions Queensland Inc Denis McMahon – Senior Solicitor Farm & Rural Legal Service
2:45 pm	Afternoon tea (food and drinks provided)
3:15 pm	Guest speaker Mirea Raaijmakers on Behavioural Insights (online presentation live from The Netherlands)
3:45 pm	Closing remarks Prue Monument – CEO Banking Code Compliance Committee
4:00 pm	Drinks

*All times are in AEDT

We thank you for attending the BCCC’s 2022 Forum.

Banking Code Compliance Committee

The agenda