We held our first BCCC Forum in two years, on 17 October 2022, hosted by CBA in Sydney.

The theme of the Forum was ‘Keeping customers at the core’ and featured a range of thought-provoking speakers, insightful panel discussions and important updates on our work.

Thank you to the speakers and attendees who joined us in Sydney or virtually.

We have published resources used as part of the presentations below, where these are available.

The agenda


8:30 am

Doors open and registration

9:00 am

Forum opening, including Welcome to Country
Master of Ceremonies (MC)

Uncle Allen Murray – First Nations Elder

9:15 am

Opening Address
Ian Govey AM – Chairperson
Banking Code Compliance Committee 

9:30 am

Keynote Address, ‘Changing customer outcomes by design’
Angus Sullivan – Group Executive, Retail Banking Services
Commonwealth Bank of Australia

10:00 am

Response to the BCCC review
Prue Monument – CEO
Banking Code Compliance Committee 

10:30 am

Morning tea (food and drinks provided)

11:00 am

Interview and Q&A with The Hon. Anna Bligh AC
The Hon Anna Bligh AC – CEO
Australian Banking Association 

Anne O’Donnell (Facilitator) – Industry Representative
Banking Code Compliance Committee 


Panel discussion and Q&A – Accessibility and vulnerability
Cat Newton (Facilitator) – Consumer Representative
Banking Code Compliance Committee 

Natalie Cameron – Lead Ombudsman, Banking & Finance
Australian Financial Complaints Authority 

Rachna Bowman – Financial Counsellor
South East Community Link

Sharon Edwards – Financial Counsellor
Indigenous Consumer Assistance Network

12:15 pm

Lunch (food and drinks provided) 

1:00 pm

Updates from ASIC, AUSTRAC and AFCA
Sarah Court – Deputy Chair
Australian Securities and Investments Commission 

Peter Soros – Deputy CEO
Australian Transaction Reports and Analysis Centre 

David Locke – CEO
Australian Financial Complaints Authority

2:00 pm

Panel discussion and Q&A – Small Business and Agribusiness
Gary Goldberg – CEO
Rural Financial Counselling Services

Helen Davis – General Manager
Small Business Debt Helpline

Ross Leggett – CEO
Rural Solutions Queensland Inc

Denis McMahon – Senior Solicitor
Farm & Rural Legal Service

2:45 pm

Afternoon tea (food and drinks provided) 

3:15 pm

Guest speaker Mirea Raaijmakers on Behavioural Insights
online presentation live from The Netherlands)

3:45 pm

Closing remarks
Prue Monument – CEO
Banking Code Compliance Committee 

4:00 pm


*All times are in AEDT

We thank you for attending the BCCC’s 2022 Forum.

Banking Code Compliance Committee