The BCCC’s Business Plan is intended to be read together with its Strategic Plan and sets out the BCCC’s key priorities and focus areas during the 2020–21 period.

The BCCC’s 2018–21 Strategic Plan sets out how the BCCC will fulfil its purpose to monitor and drive best practice Code compliance.

The BCCC has identified the following focus areas for 2020–21:

  • Customers experiencing vulnerability
  • Small business and farming
  • Data Collection through the Banking Code Compliance Statement program
  • Financial difficulty
  • Guarantees, and
  • the cancellation of Direct Debits.

Through its risk-based approach to monitoring, the BCCC will also conduct targeted inquires and investigations into emerging issues that may represent serious and/or systemic non-compliance with the Code.