The BCCC Operating Procedures were developed in accordance with clause 13.1 of the BCCC Charter to support the BCCC’s compliance monitoring program and its key monitoring activities.

The Operating Procedures, which are primarily applied by the BCCC during the course of an investigation or targeted inquiry, cover the following areas:

  • Inquiries
  • Investigations
  • Making a Finding
  • Imposing sanctions
  • Civil and Criminal implications


The original BCCC Operating Procedures came into effect on 1 July 2019. The procedures were updated in July 2021 to provide further clarity around the BCCC’s application of sanctions and its role and involvement in a bank’s corrective actions and customer remediation when a bank has not complied with the Code.