leady

2. Ensuring all AFCA decisions consider what is fair in all circumstances

Status: On track for completion in 2023

Existing work underway

3. Not advocating or acting in a manner that compromises impartiality

Status: On track for completion in 2024

Existing work underway

4. Addressing poor conduct by some paid advocates

Status: On track for completion in 2023

Existing work underway

5. Improving transparency of timeliness and better managing timeliness expectations

Status: On track for completion in 2024

Existing work underway

6. Complaints from sophisticated or professional investors

Status: On track for completion in 2022

Existing work underway

7. Ensuring funding model design does not disincentivise firms from defending complaints

Status: On track for completion in 2022

Existing work underway

8. Improving transparency of AFCA fees and the services and activities they fund

Status: On track for completion in 2022

Existing work underway

9. Enhancing visibility, accessibility and independence of the forward-looking review mechanism

Status: On track for completion in 2023

New project

10. Improving visibility of the Independent Assessor to all parties to a complaint

Status: On track for completion in 2022

New project

11. Consulting on AFCA Approaches prior to finalisation to identify unintended consequences

Status: On track for completion in 2023

New project

12. Systemic issues that have been referred to ASIC or another regulator

Status: On track for completion in 2022

Existing work underway

13. Improving transparency of systemic issues in public reporting

Status: On track for completion in 2022

Existing work underway

14. Amending legislation to no longer require authorised credit representatives to be AFCA members

Status: Legislative change required

New project

accy