We’re developing our compliance priorities for our 2022–23 work program and we’d like to hear your perspective on issues that may be causing detriment to bank customers, including individual and small business customers.

Have your say

As we develop our compliance priorities for the 2022–23 work program, we’d like to hear about any new issues of public interest, or those that may be causing consumer harm.

Please consider the following questions:

  1. What are the key risk areas for non-compliance with the Code?
  2. What are the potential and actual causes of detriment to bank customers?
  3. What are the actual issues or barriers to compliance with the Code?
  4. What parts of the Code could be better explained or supported by guidance?
  5. What are the emerging issues where we can support and encourage compliance?
  6. Are there any areas of recent focus that the BCCC should continue to prioritise?

Your views will help us make sure our compliance and enforcement resources are used effectively.

Read the Consultation Paper here.

Submissions have now closed

The consultation period closed on 7 February 2022.


We are pleased to have received responses from the following organisations:

Australian Banking Association
Australian Small Business and Family Enterprise Ombudsman
Bank Doctor
Consumer Action Law Centre
Consumer Credit Legal Service WA
Eros Association
Financial Rights Legal Centre
Indigenous Consumer Assistance Network Ltd
Legal Aid QLD
Legal Aid NSW
South East Community Links

If you have questions or comments please contact us at [email protected]