The findings address Code breach allegations made by banks’ customers about:
- financial difficulty
- complaints handling
- fair and reasonable conduct, and
- providing copies of documents.
These findings conclude investigations initiated by the Code Compliance Monitoring Committee (CCMC). On 1 July 2019, the BCCC replaced the CCMC and completed these investigations in accordance with its Charter and Operating Procedures.
The BCCC has discretionary powers to investigate an allegation from any person that a Code-subscribing bank has breached the Code. When the BCCC concludes an investigation, it issues a finding on whether a bank has breached the Code. The BCCC publishes its findings on a de-identified basis to encourage continuous improvement in the banking industry.