The BCCC’s 2022–23 Business Plan sets out the priority areas and activities it will undertake to meet the objectives in the BCCC’s 2021-24 Strategic Plan.
The BCCC takes a risk-based approach to monitoring banks’ compliance with the Code and aims to operate in an agile manner so that the highest priority work is always completed first. As such, the priority areas and activities listed in the Business Plan represent the likely tasks that will be completed by the BCCC, but these may be subject to change. The Business Plan will be regularly reviewed and revised where necessary, to ensure that the BCCC is focusing on the most important issues.
The BCCC has published Operating Procedures which provide guidance about how the BCCC conducts its monitoring activities. The activities are determined with reference to its Code Priority Monitoring Framework. The nature, number and scope of the monitoring activities conducted will have regard to the priorities identified, stakeholder feedback, and level of concern about any individual matters under examination.
The following represent the priority areas that the BCCC will focus on in 2022–23:
- follow up on the Guarantees Inquiry report
- deceased estates
- issues impacting small business and agribusiness customers
- follow up on Part 4 report (Vulnerability, Inclusivity and Accessibility). This follow-up will commence at the end of 2022-23 FY and continue into 2023-24
- implementation of recommendations from the BCCC and Code Reviews.
Download the full 2022-23 Business Plan for further information.